Virtual Care

Meet for an online virtual appointment with your provider using a smartphone, tablet, or computer. Video Visits can be accessed using your MyChart account or a secure link sent via text message or email from your provider.

Video Visits

Video Visits are ideal for following types of visits

  • Follow-up appointments
  • Questions regarding medication
  • Pre and post-surgery visits
  • Hands off consultations

How do I schedule a Video Visit?

Call your doctor’s office and request a Video Visit for your next appointment.

Video Visits can also help you keep your appointment instead of cancelling.

  • Not feeling well
  • Reduce exposure to Covid-19
  • Bad Weather
  • Car Trouble
  • No Babysitter

Here's more information about you would get your Video Visit started. 


For non-emergent needs use MyChart to complete a symptom-based questionnaire on your smartphone, tablet, or computer and expect a response in about 1 hour during business hours.

E-visits are ideal for the following types of symptoms.

  • Fever
  • Rash
  • Cough, sore throat
  • Urinary issues
  • Do not use for dangerous or life-threatening conditions like chest pain, severe shortness of breath, severe pain, or dizziness or fainting. If you are experiencing any of these symptoms seek emergency help immediately.

MyChart Messaging

Send a message to your provider via your MyChart account about any questions regarding your health or care. Expect a response typically within 2 business days

MyChart messages are ideal for the following:

  • Non-Urgent medical questions
  • Prescription Questions
  • Test Result Questions
  • Visit Follow-up Questions

How do I send a message?

  • Select “Messages” then select “Ask a Question” then select “Ask your Doctor/Care Team”.

When can I submit an E-visit?

Use MyChart to submit a form 24/7, but you can expect a response within 1 hour for E-Visits submitted between the following hours:

  • Business Hours
    • 8:00 am to 7:00 pm Monday – Friday
    • 10:00 am to 4:00 pm Saturday and Sunday
  • Holiday Hours
    • 10:00 am to 4:00 pm Easter, Memorial Day, Independence Day, Labor Day, Christmas Eve, New Year’s Eve, and New Year’s Day
    • Not available Thanksgiving Day or Christmas Day
  • How do I submit an E-visit?
    • Select “Menu” then locate “E-Visit”
    • Read the “Terms and Conditions”, select Accept
    • Submit your information via the provided form
    • In about an hour a provider who has reviewed your information will contact you via your MyChart account to discuss your condition and determine treatment

E-Visits will be billed to your insurance on file. You may be billed for costs not covered by your insurance plan

Tips for Successful Virtual Care Appointments

  • Smartphone, tablet, or computer with video and audio capabilities
  • Good internet connection
  • Quiet and private area for virtual appointments
  • Updated  web browser
  • Undivided attention (no multitasking)
  • Logout of other applications using video or audio capabilities