About Your Hospital Stay

Contact Security immediately for items lost or left at the hospital.

Security’s telephone number is (785) 354-6158.

Push the “Call” button at your bedside if you are uncomfortable, worried, in pain, need to get up, have a question or are in need of assistance.  A staff member will respond to your signal as soon as possible.

Parking Garages

There are two locations on the hospital campus for public parking: the main entrance parking garage and Surgery Center parking.

The main entrance parking garage is entered from the corner of 9th and Garfield.

The Surgery Center parking garage is only for patients having surgery and is located at the corner of 10th and Garfield.

The Surgery and South Tower entrances are open from 5:00 a.m. to 6:00 p.m. Parking is free in the garage, which has all-weather maintenance, 24-hour security and escort service. To request escort service, please call Security at (785) 354-6158.

Valet Parking

Valet parking is available at the main entrance of the hospital, and the Cotton O’Neil Mulvane Clinic. This service is available from 7:30 a.m. to 4:00 p.m., Monday through Friday, excluding weekends and some holidays. Please note these hours may be subject to change.

We want to provide the very best care for you and your family. We would like to hear from you; your comments and suggestions help us improve our services at Stormont Vail Health.

If your concern is about patient care, please talk to the nurse who is caring for you or your family member, the charge nurse or the manager of that area.

Hours

Monday – Friday 8:00 a.m. to 4:30 p.m.

Contact Information

(785) 354-6277*
1-800-432-2951 (Toll-free)*

[email protected]

Stormont Vail Health c/o Patient Experience
1500 S.W. 10th Ave.
Topeka, KS 66604-1353

*If your call is after hours or on the weekend, please leave us a message and we will return your call the next business day.

The hospital main registration desk is located on the first floor adjacent to the main entrance lobby. Registration is open 6:00 a.m. to 6:30 p.m. Monday through Friday and 7:00 a.m. to 3:30 p.m. Saturdays.

Surgery Center registration is located in the South Tower in the surgery waiting room area, is open 5:00 a.m. to 4:30 p.m. Monday through Friday.

South Tower Outpatient Center registration is open 7:00 a.m. to 3:30 p.m. Monday through Friday.

Outside these hours, contact the Main Registration desk for assistance at (785) 354-6874. Please note registration desks are closed on Thanksgiving and Christmas. All other holidays may vary.

Local calls: (no charge): Dial 9 + number.

Long distance calls: Dial 9 + 0 + Area Code + Number + your credit card number. (All long distance calls must be collect or charged to a credit card or your home phone.)

To receive calls: Ask your friends and relatives to dial (785) 354-5000, and they will receive automated instructions.

To make calls within the health center: Dial 2 then the last four digits of the phone number. The number may be answered by the health center’s voice mail phone system. Please leave your name and number so someone in the department can return your call.

To ignore calls: There may be times when you and/or your physician feel it is in your best interest not to receive telephone calls. In this case, no calls will be placed to your room telephone until your status changes.

If you are hearing impaired, ask your nurse about our teletypewriter (TDO) or volume control for your telephone.

Stormont Vail Health is pleased to offer free wireless internet access to our patients and visitors. To access this service, please select the svhc_visitor wireless network and use the password visitor_SV.

Please note that in order to use this service, you must accept the Stormont Vail Wireless terms of use. After launching your web browser, you will be directed to the terms page automatically. Click the “I agree” box and hit “OK” to agree to the terms of use. You will then be connected to the Stormont Vail visitor wireless internet service.