Financial Assistance
We understand hospital and physician services can create financial concerns for you. We are prepared to help you by discussing your payment options.
To learn more about financial assistance, or if you have any questions about the Stormont Vail Health’s Financial Assistance Program, please contact a Customer Service Representative at (785) 354-1150 or (800) 637-4716, or by email at [email protected]. Para Español (833) 692-3054.
Financial Assistance Program
Stormont Vail Health’s mission is, “Working together to improve the health of community.” As part of our mission, Stormont Vail Health has a Financial Assistance Program (FAP) for our patients who are financially unable to pay for emergency or other medically necessary care. A patient determined to be eligible for financial assistance will not be charged more for emergency or other medically necessary care than the amounts generally charged to patients who have insurance covering such care.
To learn more about financial assistance, or if you have any questions about the Stormont Vail Health’s Financial Assistance Program, please contact a Customer Service Representative at (785) 354-1150 or (800) 637-4716, or by email at [email protected]. Para Español (833) 692-3054.
English Versions
Financial Assistance Policy
(Updated January 22, 2026)
Financial Assistance Application Instructions
(Updated January 22, 2026)
Financial Assistance Application
(Updated January 22, 2026)
Financial Assistance Discount Percentages
(Updated October 10, 2025)
Financial Assistance Guidelines
(Updated January 22, 2026)
Listing of Medical Providers Covered and Not Covered by Financial Assistance Policy
(Updated January 22, 2026)
Versiones en español
Política del programa de ayuda financiera
(Actualizado 22 de enero, 2026)
Instrucciones de solicitud de ayuda financiera
(Actualizado 22 de enero, 2026)
Solicitud de ayuda financiera
(Actualizado 22 de enero, 2026)
Porcentajes de descuentos de ayuda financiera
(Actualizado 10 de octubre, 2025)
Pautas de asistencia financiera
(Actualizado 22 de enero, 2026)
Lista de proveedores médicos NO cubiertos por la política de asistencia financiera
(Actualizado 22 de enero, 2026)
Ways to Pay Your Bill
For your convenience, we accept a variety of payment methods that can be made online or by calling our customer service to pay:
Stormont Vail Health
PO Box 959658
St Louis, MO 63195-9658
Request a prescription refill, schedule a physical, or pay your bill through MyChart.
English: (785) 354-1150
(800) 637-4716
Español: (833) 692-3054
We now offer Prompt Pay Discounts- To learn more about prompt pay discounts, financial assistance or if you have any questions about the Stormont Vail Health's Financial Assistance Program, please contact a Customer Service Representative