Newsworthy

For Pre-Registration Representatives Kara Lancaster, Rita Berry, and Chris Rangel, that difference came during an unexpected emergency.

When a patient fell while retrieving her calendar during a scheduling call, Kara stayed on the phone to reassure her, Chris called 911, and Rita contacted the patient’s daughter.

We’re proud to recognize them as our September 2026 Persons of the Moment.

Read Their Nomination

Editor’s note: This nomination is lightly edited for clarity.

While scheduling an appointment, Kara Lancaster experienced an emergency with a patient. As the patient stepped away from the phone to retrieve her calendar, she fell down the stairs and began screaming for help.

Kara immediately asked her coworkers, Chris Rangel and Rita Berry, for assistance. Chris dialed 911, while Rita contacted the patient’s daughter, who the patient had listed as an emergency contact.

Kara stayed on the phone with the patient, providing reassurance and support until the fire department and paramedics arrived. After the emergency responders assessed the situation, they informed the team that the patient was okay.

I am incredibly proud to be the supervisor of this outstanding team. Kara, Rita, and Chris demonstrated exceptional teamwork, compassion, and professionalism. Their quick thinking and willingness to go above and beyond ensured that our patient received the emergency assistance she needed.

They exemplify the caring and patient-centered values we strive to uphold every day.