We Are Stormont
Celebrating Small Moments
Every interaction with our patients, their families and our co-workers is an opportunity to leave a memorable, positive impact on their lives: a Small Moment. Whether big or small, these Small Moments collectively shape who we are as a health care organization rooted in our community.
Together we treat every patient, visitor, and team member with compassion and dignity.
Together we are aware of our surroundings and will purposefully connect by guiding others to their destination, making eye contact and greeting everyone with a smile.
Together we own patient safety and the patient experience. We provide safe, high-quality care with a kind and generous spirit.
Together we are sensitive to privacy and confidentiality in our conversations and use of technology.
Together we honor our heritage, embrace diversity, and work every day to improve the health of our community.
I would like to give a huge thank you to Sarah and two of her employees. They searched through linen bags to find a patient's documents that had been inadvertently wrapped up in bed linens, placed in a linen bag, and dropped down the chute. They were so incredibly helpful and kind. They diligently searched through multiple bags until finding the lost paperwork. Thank you all for going above and beyond!
I recently went to the Imaging Center for a CT scan. I arrived an hour and 15 minutes early to drink the contrast which was very cold. Jenny came out to call another patient and noticed that I was freezing. She went and got me a warm blanket. When it was my turn to go back, Jenny was so kind and attentive. She communicated everything she was doing and treated me like a human being. Jenny even asked me questions about how my doctor (who is outside of SVH) would like to receive the results of the test. I am so appreciative of Jenny's kindness and sincerity.
I'd like to highlight Kim's outstanding customer service in her handling of our benefits update issue. My spouse recently left SVH employment as an Epic analyst to answer the nursing call and start pursuing her RN/BSN. Our benefits were tied to her SVH employment and needed to be updated just as WorkDay went live. Kim was super responsive, provided precise guidance and even followed up to ensure our issue was resolved. To top it off, my wife was possibly exposed to COVID while providing patient care and required testing. However our previous insurance cards were outdated and we had not received the new Member ID's yet. Upon alerting Kim of the issue, she provided us scanned versions of the new card within the hour via email and ensured that my wife received the necessary testing and care. Kim epitomizes the #WeTogether ethos with her thoughtful and attentive customer service excellence. We're fortunate to have her on our SVH team!
One night there was a patient whom was very anxious/worried about her admission to the hospital. The patient pressed her call light, and Trelonda answered it. As I was walking past the patient's room, I overheard Trelonda assisting the patient in prayer asking God to look over her and assist her in healing. It was a heart touching moment that I knew meant a lot to the patient. Awesome job!
I can't say enough about George. He always goes out of his way to ask how we're doing when he comes to transport patients to and from procedures. He is always cheerful. He always has a smile on his face. But something I overheard him doing recently really stood out to me and I wanted to lift him up and let him know just how great he is! While walking through the hallway I came across George transporting a patient somewhere. He normally is having conversations with the patients, but this was extra special. He was singing Christmas carols to the patient. What an amazing way to really show our patients just how much we value them, not as patients, but as human beings! I'm sure George's tunes helped to ease some of the fear and anxiety that the patient was feeling while in the hospital. Thank you George for always going above and beyond and bringing a smile to everyone's' faces!