Review our current Visiting Guidelines or learn more about COVID19.

COVID-19 Amended Visiting Guidelines

Learn more about COVID-19 

Visitor Guidelines Updates – COVID-19

The health and safety of our patients, families and team members is our top priority. Our visitation guidelines balance preventing the spread of the coronavirus that causes COVID-19 with the needs of our patients and their loved ones. Guidelines may vary slightly depending on care needs and location.

We continue to monitor the spread of COVID-19 in our community and may update the guidelines as needed to provide safe care to everyone.

The CDC guidance is that people continue to wear face masks in hospitals, clinics, doctors’ offices and other health care locations. Wearing a mask protects people around you who may have not had their COVID-19 vaccines or who might have a health condition that makes them vulnerable to severe coronavirus infection.

What type of mask can I wear at a Stormont Vail Health facility?

Stormont Vail Health does not permit bandanas, neck gaiters, or masks with exhalation valves to be worn by patients, team members or visitors at our locations. We do not recommend clear shield-like face masks, which are different than face shields but still have gaps around the face and therefore do not provide the same protection as wearing a mask.

None of these three types of face coverings works as well as a proper face mask. A good mask has a double layer of washable, breathable fabric that helps keep the wearer from spreading potentially infected droplets into the air. A bandanna tied around the face does not work as well as a mask because it is open at the bottom. A gaiter (a tube of thin, stretchy knit fabric that can be worn around the neck and pulled up to cover the nose and mouth) is usually too thin to provide adequate protection. Likewise, masks with exhalation valves can allow your droplets to escape into the air.

Are you still screening patients and visitors?

Yes, we have team members at all entrances ready to greet you! They will review the recommended KDHE  screening questions with you and obtain your temperature.  If a patient/visitor exhibits symptoms, they may be asked to return home and utilize the “call before you go” line at (785) 354-6000. Our express care locations now have COVID-19 testing in-house. That means you do not have to call before you go to any express care location.

Current COVID-19 Visitor Guidelines

  • Two (2) designated screened visitors per patient
  • No visitors with COVID-19 symptoms or require quarantine as outlined in current KDHE and CDC recommendations.
  • Visitors that are over the age of 65 and those individuals with heart disease, lung disease, or diabetes are highly discouraged from visiting the hospital or accompanying a patient at one of our clinic or ambulatory locations.
  • No visitors of patients being tested or positive for COVID-19
  • No visitors for isolation patients
  • Bringing Food & drink to your appointment will be highly discouraged due to the need to remove your mask to consume.
  • Visitors must maintain 6-foot distance regulations. If space does not allow, visitors may need to wait in their vehicle.

Additional restrictions for listed facilities as follows:

The patient is allowed to designate two (2) screened visitors during the entire visit. Social distancing (maintaining a distance of 6 feet) is encouraged for the safety of the visitor and patient.

The visitor(s) will be allowed in once the patient has been roomed to allow for social distancing in the waiting room.

No visitors under the age of 12.

Visitation hours will be restricted to 8:00 am to 8:00 pm. The patient is allowed to designate two (2) screened visitors during the entire visit.

No visitor under the age of 12

Patients will be allowed two (2) screened visitors to accompany them at a time.

Siblings are allowed in clinics that see children.

No visitor under the age of 12

Our medical teams reserve the right to limit visitation as needed at any time to ensure the safety of our patients and team members.

The administration reserves the right to modify the policy as needed during this time.


  • For patients with the MyChart patient portal app, we encourage you to utilize the eCheck-in feature prior to your appointment. Don’t have MyChart and want to speed up your check-in process too? Download the app now and visit our MyChart page to learn how you can improve your healthcare experience.

Call Before You Go

  • If you have been exposed to someone who has tested positive for COVID-19 or have developed any COVID-19 symptoms, please call 785-354-6000 before your appointment. Team members will discuss with you the best plan of action to reduce the risk of transmission.

Virtual Care

Although not all appointments can be done virtually, Video Visits are a convenient way for patients to attend follow-up appointments, ask questions regarding medication, visit with the physician pre- and post-surgery and receive hands-off consultations. Learn more by visiting our Virtual Care page.

Visitors must be age 18 or older

One (1)  designated visitor.

No visitors for anyone being treated for COVID.

One (1) designated visitor.

No visitors under the age of 12.

These precautions have been added for your safety and ours. We appreciate you adjusting your regular routine in order for us to adhere to all the safety measures we can to keep everyone safe.

There will be exceptions to these restrictions for end-of-life patients, pediatric patients, patients who need language services and other extenuating circumstances. We ask and encourage all others wishing to visit loved ones and friends use other methods to connect with patients (telephone, FaceTime, Skype, etc.) Please consider these other means to connect if necessary.

A Message from Our President & CEO

At the beginning of March, we began to hear rumors of a potentially deadly virus that could turn into a worldwide pandemic. It was only a matter of time before those rumors became fact.

In an effort to get ahead of the virus and stifle the spread, Stormont Vail Health made the difficult decision to suspend many of our service lines. Throughout that time, we remained open to treat patients with life-threatening conditions as well as administered aid to several patients suffering from COVID-19.

As of May 4, we are happy to announce that we are reopening our services!

While this is exciting news for both our patients and our team, know that our focus remains sharp on safety. We are dedicated to creating a safe environment in which our patients, visitors and team members feel comfortable, and we will continue to adhere to new safety guidelines as we return to a full spectrum of care.

Words cannot express how proud I am of the Stormont Vail team as well as the communities we serve. Everyone has done a tremendous job stepping up and taking the necessary precautions to protect themselves, their families and their neighbors. And most importantly, we’ve done this together. We look forward to serving you again!

Robert Kenagy, M.D.
Stormont Vail Health
President and Chief Executive Officer