Review our current Visiting Guidelines or learn more about COVID19.

A New Beginning focusing on Safety

Empowering Your Visit

We are modifying our visitor policy, effective Monday, March 1, to allow two visitors per patient unless space will not accommodate. Space must provide six feet between visitors. If space is an issue, as determined by department leadership, a patient may still have two visitors, but only one at a time. Visitors are designated for the entire patient stay. Known exceptions are only one visitor per patient in the Infusion Center and Emergency Department. Visitors may be of any age, with the exception of the Infusion Center where they must be 18 years of age and older. No visitors are allowed for COVID-19 positive patients. Screening guidelines have been updated to match the Centers for Disease Control and Prevention and Kansas Department of Health and Environment guidance stating vaccinated persons with exposure to someone with suspected or confirmed COVID-19 are not required to quarantine if they meet specific criteria.

By following additional precautions during COVID-19, we can help ensure the safety of everyone who turns to us in need of health care services. Below you will find additional guidelines to follow when visiting our clinics, hospital and other locations.

Mandatory Masks – Masks will be required for everyone age two (2) and up to enter a Stormont Vail facility. Once inside and screened, you will be provided a temporary procedural mask for your visit.

Screening – We have team members at all entrances ready to greet you! They will review the recommended KDHE  and CDC screening questions with you and obtain your temperature.  If a patient/visitor exhibits symptoms, they will be asked to return home and utilize the “call before you go” line at (785) 354-6000. Some of our facilities now have contactless temperature screening to help speed up this process.

Bringing Food & drink to your appointment will be highly discouraged due to the need to remove your mask to consume.

Current COVID-19 Visitor Guidelines

  • Two (2) designated screened visitors per patient
  • No visitors with COVID-19 symptoms or require quarantine as outlined in current KDHE and CDC recommendations.
  • Visitors that are over the age of 65 and those individuals with heart disease, lung disease, or diabetes are highly discouraged from visiting the hospital or accompanying a patient at one of our clinic or ambulatory locations.
  • No visitors of patients being tested or positive for COVID-19
  • No visitors for isolation patients

Waiting Rooms & Areas – Visitors must maintain 6-foot distance regulations. If space does not allow, visitors may need to wait in their vehicle.

Additional restrictions for listed facilities as follows:

The patient is allowed to designate one (1) screened visitor during the entire visit. Social distancing (maintaining a distance of 6 feet) is encouraged for the safety of the visitor and patient.

The visitor will be allowed in once the patient has been roomed to allow for social distancing in the waiting room.

If a patient tests positive for COVID-19, Patient Under Investigation (PUI) or in Isolation no visitors will be allowed in the room and will work to allow virtual visitation.

Visitation hours will be restricted to 8:00 am to 8:00 pm. The patient is allowed to designate two (2) screened visitors during the entire visit.

If a patient tests positive for COVID-19, Patient Under Investigation (PUI) or in Isolation no visitors will be allowed in the room and will work to allow virtual visitation.

Patients will be allowed two (2) screened visitors to accompany them at a time.

Siblings are allowed in clinics that see children.

Our medical teams reserve the right to limit visitation as needed at any time to ensure the safety of our patients and team members.

The administration reserves the right to modify the policy as needed during this time.


  • For patients with the MyChart patient portal app, we encourage you to utilize the eCheck-in feature prior to your appointment. Don’t have MyChart and want to speed up your check-in process too? Download the app now and visit our MyChart page to learn how you can improve your healthcare experience.

Call Before You Go

  • If you have been exposed to someone who has tested positive for COVID-19 or have developed any COVID-19 symptoms, please call 785-354-6000 before your appointment. Team members will discuss with you the best plan of action to reduce the risk of transmission.

Virtual Care

Although not all appointments can be done virtually, Video Visits are a convenient way for patients to attend follow-up appointments, ask questions regarding medication, visit with the physician pre- and post-surgery and receive hands-off consultations. Learn more by visiting our Virtual Care page.

Visitors must be age 18 or older

One (1)  designated visitor.

One (1) designated visitor.

These precautions have been added for your safety and ours. We appreciate you adjusting your regular routine in order for us to adhere to all the safety measures we can to keep everyone safe.

There will be exceptions to these restrictions for end-of-life patients, pediatric patients, patients who need language services and other extenuating circumstances. We ask and encourage all others wishing to visit loved ones and friends use other methods to connect with patients (telephone, Face Time, Skype, etc.) Please consider these other means to connect if necessary.

A Message from Our President & CEO

At the beginning of March, we began to hear rumors of a potentially deadly virus that could turn into a worldwide pandemic. It was only a matter of time before those rumors became fact.

In an effort to get ahead of the virus and stifle the spread, Stormont Vail Health made the difficult decision to suspend many of our service lines. Throughout that time, we remained open to treat patients with life-threatening conditions as well as administered aid to several patients suffering from COVID-19.

As of May 4, we are happy to announce that we are reopening our services!

While this is exciting news for both our patients and our team, know that our focus remains sharp on safety. We are dedicated to creating a safe environment in which our patients, visitors and team members feel comfortable, and we will continue to adhere to new safety guidelines as we return to a full spectrum of care.

Words cannot express how proud I am of the Stormont Vail team as well as the communities we serve. Everyone has done a tremendous job stepping up and taking the necessary precautions to protect themselves, their families and their neighbors. And most importantly, we’ve done this together. We look forward to serving you again!

Robert Kenagy, M.D.
Stormont Vail Health
President and Chief Executive Officer